FAQ
How fast can I expect to receive my order?
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Can I cancel exchange OR refund my order?
No exchanges or refunds once you have placed and confirmed your order.
Can I cancel my order once payment has been made?
No cancellation once order has been confirmed.
Can I cancel my order once payment has been made?
No cancellation once order has been confirmed.
For further inquiries concerning shipping or refunds, please refer to the shipping & refunds policy section.
Special requests
If the item is intended as a gift, please contact us to inform us, allowing us to personalize it and make the experience extra special for you.
If you should have any other inquiries, please reach out to us at [email protected].
AFTER SALES SERVICE
Complimentary repair service is available for any faulty or broken jewellery, offered once only following the completion of your purchase.
Please note that additional charges may apply for repair services beyond the one-time complimentary service, including restringing.
Measurements - Necklaces
Here's a simple guide to measure necklace length:
Use a String or Flexible Tape Measure: Start by using a string or flexible tape measure. If you don't have one, you can use a strip of paper or a piece of ribbon.
Find Your Ideal Length: Decide on the length you want for your necklace. Consider the style of necklace you prefer and where you want it to sit on your body.
Measure Your Neck: Wrap the string or tape measure around your neck, just above your collarbone. Make sure it's not too tight or too loose; it should sit comfortably.
Add Extra Length: Depending on the style of necklace you want, add extra length to your measurement. For example, if you want a choker-style necklace, you may not need to add any extra length. However, if you prefer a longer necklace, add a few inches to your neck measurement.
Check the Measurement: Once you have your desired length, check the measurement on the string or tape measure.
Record the Measurement: Note down the measurement you've taken. This will be the length you'll use when shopping for necklaces.
Shop for Necklaces: Armed with your measurement, you can now confidently shop for necklaces, knowing the length that will best suit your style and preference.
Measurements - Rings
Measuring your ring size at home is a simple process. Here's how you can do it:
Use a Strip of Paper or String: Take a strip of paper or a piece of string and wrap it around the base of your finger where you intend to wear the ring. Make sure the paper or string is snug but not too tight.
Mark the Overlap: Use a pen or pencil to mark where the paper or string overlaps. Ensure that the mark is clear and distinct.
Measure the Length: Use a ruler to measure the length from the starting point of the paper or string to the mark you made. This measurement represents the circumference of your finger.
Determine Your Size: Once you have the measurement, compare it to a ring size chart. Many jewelry websites offer online ring size charts that you can use to determine your size based on the measured circumference.
Consider Ring Width: Keep in mind that wider rings may require a slightly larger size for a comfortable fit. If you're unsure, it's always best to choose a slightly larger size.
Check for Comfort: Once you receive your ring, ensure it fits comfortably and doesn't feel too tight or loose. You should be able to slide the ring on and off your finger with minimal resistance.
By following these steps, you can accurately measure your ring size at home and ensure a comfortable fit for your new ring.
Measurements - Stretchable Bracelets
Measuring your wrist for a stretchable bracelet is a straightforward process.
Here's how you can do it:
Use a Flexible Tape Measure: Wrap a flexible tape measure around your wrist at the point where you intend to wear the bracelet. Make sure the tape measure is snug but not too tight.
Take the Measurement: Note the measurement where the tape measure meets. This measurement represents the circumference of your wrist.
Add Extra Length for Comfort: Since stretchable bracelets need to be slightly larger than your wrist measurement for a comfortable fit, it's recommended to add about 0.5 to 1 inch (1.27 to 2.54 cm) to your wrist measurement.
Consider Bracelet Size: Keep in mind that the size of the beads or components used in the bracelet may affect how it fits on your wrist. If the bracelet has larger beads or components, you may want to add a bit more extra length for a comfortable fit.
Check for Comfort: Once you receive your stretchable bracelet, ensure it fits comfortably on your wrist. It should not be too tight that it feels constricting, but it should also not be too loose that it slides off easily.
By following these steps, you can accurately measure your wrist for a stretchable bracelet and ensure a comfortable fit.
Measurements - Jade Bangles
Measuring for a jade bangle requires careful consideration to ensure a proper fit. Here's how you can do it:
Use a Flexible Tape Measure: Wrap a flexible tape measure around the widest part of your hand, typically across the knuckles, where the bangle needs to pass over. Ensure that the tape measure is snug but not too tight.
Take the Measurement: Note the measurement where the tape measure meets. This measurement represents the circumference of your hand.
Consider the Bangle Size: Jade bangles are typically sized by their inner diameter rather than their circumference. You'll need to convert your hand circumference measurement to the appropriate inner diameter size based on the bangle's style and thickness.
Add Extra Room: Since jade bangles are rigid and need to slide over your hand, you'll want to add a bit of extra room to your hand circumference measurement to ensure a comfortable fit. Adding about 0.5 to 1 inch (1.27 to 2.54 cm) to your hand circumference measurement is generally sufficient, depending on how tight or loose you prefer the bangle to fit.
Check for Comfort: Once you receive your jade bangle, ensure it fits comfortably on your hand. It should slide over your hand without too much resistance but should not be too loose that it slips off easily.
By following these steps, you can accurately measure for a jade bangle and ensure a comfortable fit. If you're unsure about your measurements or need assistance, consider consulting with a jeweler who specialises in jade bangles for guidance.
